Sujet: Votre compagnie de merde, maudit crosseur
(NDLR: Le courriel suivant a été envoyé pour de vrai)
Dear Mr Gates,
I’m bringing to your attention today my frustrations about the repair service I’m being offered by your shitty company.
I purchased my Xbox 360 in April 2007. I’ve played it for 5 months and it broke beginning of september 2007. I was having a »red circle » around the power button and it didn’t work anymore.
I’ve contacted Marie-Louise at Xbox customer support with my problem and I’ve sent my console for repair.
I received it back last friday October 6th at my residence in Montreal, Canada.
After a month without it, I was looking forward to play it.
I plugged it and it now has a brand new problem. The console doesn’t recognize the wireless controllers anymore.
No need to say I was extremely disappointed it still wasn’t working properly. I phoned back customer support, and went thru trouble shooting with the technician. We figured out my Xbox still has a problem.
I was so angry I asked for a new one. Gentleman I spoke with said he couldn’t do that and he said I have to SEND BACK THE XBOX for another month for repair again !!!!
Here is my issue :
I’ve paid 550$ for a brand new Xbox 360 I played for 5 months. I sent it a month for repair, came back broken again, and now I have to send it for a second month without knowing if it’ll come back in good condition. I am mad I can’t play for two months after paying top dollars for a product.
Bottom line is:
I am unhappy about the way Xbox handles my problem and I believe what I’m going thru is unacceptable.
I am seriously considering taking legal actions to fix this issue.
Thanks for reading my concerns.